Customer demands are changing, and organisations need to be able to provide immediate, effective, and tailored assistance. AI chatbots have now emerged as the best solution for automating customer interaction while also ensuring responsiveness and a better user experience.
Including small businesses to large enterprises, chatbots assist businesses to save operational costs, handle multiple queries at once and provide 24X 7 support. The right chatbot can change your business if your goal is to use an AI chatbot for lead generation, e-commerce, or customer service.
Quick Overview: What Are the Best AI Chatbots in 2025 for Websites & Customer Support?
1. OpenAI ChatGPT – The Best for Human-Like Conversations
Overview
ChatGPT is among the most sophisticated AI chatbots currently available. By OpenAI’s GPT-4 technology, it delivers human-like responses, understands natural language, and enhances customer interactions.
Key Features
- Engaging and Human-like conversation
- Multi-language support
- Train your chatbot with a custom dataset
- Get API for integration with websites and apps
- Works round the clock giving automated responses
Best Use Cases
- E-commerce support
- Personalized customer service
- Content generation and FAQs
- AI-powered sales assistance
Pricing
There are free and ChatGPT Plus ($20/month) versions of ChatGPT available, both of which have better performance. API-based pricing is available for custom integrations.
Why Choose ChatGPT?
- Provides accurate and conversational responses
- Easy and seamless integration with different website platforms
- Additional scalability for business of every size
2. Drift – Best for B2B sales & lead generation
Overview
Drift is an online selling platform powered by Artificial Intelligence chatbots for B2B sales teams. Unlike normal customer support chatbots, Drift caters specifically to converting website visitors via conversational marketing into potential prospects.
Key Features
- AI lead qualification
- Integration of sales teams with live chat
- Custom chatbot workflows
- Dynamic messaging according to user behavior
- Integrations with CRMs (Salesforce, HubSpot, etc.)
Best Use Cases
- Lead generation
- B2B sales automation
- Conversational marketing
- Appointment scheduling
Pricing
Drift provides its free version with basic chatbot functionality. Advanced AI features start from $2,500/month paid plans.
Why Choose Drift?
- B2B Lead Conversion Optimization
- Personalized chats for sales using AI
- Collaborates with live agents for enhanced customer interaction
3. Tidio – Best AI Chatbot for Small Businesses
Overview
Tidio — a low-cost AI chatbot to supercharge customer service for small businesses, e-commerce stores, and startups. It is a one-stop solution for live chat, automation and AI-powered responses.
Key Features
- Pre-built chatbot templates
- Cart recovery chatbot for e-commerce
- FAQs and customer support powered by AI
- Omnichannel support (email, Messenger, WhatsApp)
No code setup 1 MASSIVE advantage: We do not require code to be added to your domain.
Best Use Cases
- You are not qualified to provide customer service.
- E-commerce sales assistance
- Automated FAQ responses
- Engagement with customers through social media
Pricing
Tidio offers a free plan with some limited features. Paid plans begin at $39/month and they include AI automation.
Why Choose Tidio?
- Straightforward for first-time users to set up
- A low-cost chatbot for small business
- Templates for rapid chatbot deployment
4. Intercom — Best for automating customer support
Overview
Intercom — An AI-enabled customer service software that integrates Live chat, AI bots & helpdesk for smooth customer support.
Key Features
- AI Chatbot to Engage With Customers in Real-time
- Automation of workflows related to support tickets
- Integrations with (or add-ons for) other marketing tools like CRM and email marketing
- Segmenting customers for targeted messaging
- Owns a historical support data set that gets them trained.
Best Use Cases
- Automated customer support
- Helpdesk automation
- Training on data only until October 2023.
- AI-powered ticket resolution
Pricing
Intercom pricing for small businesses begins at $74/month, with enterprise options available.
Why Choose Intercom?
- Customer service automation powered by AI — more advanced
- Universal adaptable for your CRM tools
- Faster response time and improved customer satisfaction
5. Zendesk AI – Best for Enterprise-Level Customer Support
Overview
Zendesk AI is a chatbot designed to be enterprise-grade for large businesses that deal with thousands of customer interactions every day. Automating customer service, easing labor, and improving support experiences.
Key Features
- Automated resolution of tickets using AI
- Support across multiple channels (e-mail, chat, social media)
- Integration with self-service knowledge base
- Sophisticated analytics and reporting
- Suitable for larger firms
Best Use Cases
- Enterprise customer support
- Automation of helpdesk with AI
- Multilingual customer service
- High-volume ticket management
Pricing
Zendesk AI is priced from $55 per agent/month for business who need AI-powered automation.
Why Choose Zendesk AI?
- Ideal for automating customer support at scale
- Lightens human agent load
- Multiple + channels in customer service
6. How to Select the Best AI Chatbot for Your Business?
Here are some factors to keep in mind when choosing an AI chatbot for your website or customer service:
Business Size & Needs
- Small business: Tidio, ChatGPT
- E-commerce: ChatGPT, Tidio
- B2B sales & lead generation↔ Drift
- Automated customer support: Intercom, Zendesk AI
Features & Functionality
- Whether you require basic automation or advanced AI capabilities?
- Will the chatbot integrate with your office applications like your CRM or helpdesk software?
- Do you want multilingual support for global clients?
Budget & Pricing
- Free options: Tidio (basic plan),ChatGPT (limited free use)
- Midrange ($50–$100/month): Intercom, Zendesk AI.
- Later enterprise solutions: Drift ($2,500/month)
Conclusion
AI-based chatbots have emerged as an essential tool for businesses of all sizes. Whether you require real-time customer support, lead generation, or sales automation, the right chatbot can increase engagement, lower operational costs, and improve customer satisfaction.
ChatGPT is great for personalized conversations and content generation. Drift is incredibly powerful for sales and lead generation. Tidio also has an affordable, easy solution for small businesses. On the other hand, Intercom and Zendesk AI are great for companies that want to automate customer support on a very large scale.
What chatbot you plan to use for your website? Let us know in the comments! 🚀